Refund policy

Refund policy

Cowgirl Country Club RETURN, EXCHANGE, AND REFUND POLICY

(Instagram & Facebook’s generic policy DOES NOT apply, we go by OUR policy)

SHIPPING

  • FREE SHIPPING on orders $150+ 
    • *EXCLUDING all boots, beddings, and rugs. 
  • We do our best to get orders out in a timely manner, please allow 2-3 business days for your order to be shipped. We do NOT cater to time sensitive shipments, plan ahead! 
  • We ship via USPS and UPS carrier. You will receive your tracking number via email or text (dependent on the information you provide at checkout) with a link that will lead you to the carrier of your package. 
  • Route shipping protection is added to all orders by default. This shipping insurance provides extra protection on your package. If your package is lost or damaged, you can file a claim with Route to receive compensation for your items. 

Cowgirl Country Club is NOT responsible for:

  • ANY and ALL customs fees for packages going in or out of the United States 
  • Delays with USPS or UPS shipping
  • Lost, damaged, or marked delivered items. To file a claim with the carrier, please click the following links: 
  • UPS Claims Support
  • USPS Claims Support